Q: How can I place an order?

A: To place an order, simply browse our collections, select the items you wish to purchase, and add them to your shopping cart. Once you’re ready to checkout, click on the shopping cart icon and follow the instructions to complete your purchase.

Q: What payment methods do you accept?

A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed securely to protect your information.

Q: Can I modify or cancel my order after it has been placed?

A: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, changes or cancellations may not be possible

Q: Where do you ship to?

A: We offer worldwide shipping to most countries. If you have any specific questions about shipping to your location, please contact our customer support team for assistance.

Q: How long does shipping take?

A: Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days, and delivery times range from 3-10 business days. You will receive a tracking number once your order has been shipped so you can monitor its progress.

Q: How much does shipping cost?

A: Shipping costs are calculated at checkout based on your location and the size of your order. We also offer free shipping on orders over a certain amount, which will be clearly indicated on our website.

Q: What is your return policy?

A: We offer a hassle-free return and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of receipt. The item must be in its original condition, unworn, and with all tags attached.

Q: How do I initiate a return or exchange?

A: To initiate a return or exchange, please contact our customer support team with your order number and reason for the return. We will provide you with detailed instructions and a prepaid return shipping label.

Q: How long does it take to process a return or exchange?

A: Once we receive your returned item, we will inspect it and process your return or exchange within 5-7 business days. Refunds will be issued to your original payment method, and exchanges will be shipped promptly.

Q: How do I know what size to order?

A: We provide a detailed size guide on our website to help you choose the right size. If you have any questions or need further assistance, our customer support team is available to help you make the best choice.

Q: Are your products ethically made?

A: Yes, at Siamo Firenze, we are committed to ethical manufacturing practices. Our garments are crafted by skilled artisans in Beirut who work in safe, fair, and supportive environments. We also use sustainable materials and processes to minimize our environmental impact.

Q: How can I contact customer support?

A: You can reach our customer support team via email at info@siamofirenze.com, by phone at +961 81 909 710, or through our live chat feature on our Instagram Page @siamofirenze. We are here to assist you with any questions or concerns you may have.

Q: What are your customer support hours?

A: Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM (local time). We strive to respond to all inquiries within 24 hours.

Q: Do you offer gift cards?

A: Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are delivered electronically. They make the perfect gift for any fashion enthusiast.

Q: How can I stay updated on new arrivals and promotions?

A: To stay updated on our latest collections, exclusive promotions, and events, subscribe to our newsletter and follow us on social media. Links to our social media pages and subscription form can be found at the bottom of our website.

Q: Do you sell or share my personal information?

A: No, Siamo Firenze is committed to protecting your privacy. We do not sell or share your personal information with third parties for their marketing purposes. Your information is used solely to process your orders, provide customer support, and enhance your shopping experience.

Q: How do you protect my personal information?

A: We use a variety of security measures to protect your personal information. This includes encryption technology, secure servers, and strict access controls. Your payment information is processed through a secure payment gateway and is not stored on our servers.

Q: Can I request that you do not sell or share my personal information?

A: Absolutely. While we do not sell or share your personal information for marketing purposes, you have the right to request that we do not share your information with any third parties for any reason. Please contact our customer support team to make this request, and we will ensure that your preferences are respected.

Q: How can I access or delete my personal information?

A: You have the right to access, correct, or delete your personal information at any time. To do so, please contact our customer support team with your request. We will promptly process your request and confirm the changes.

Q: Where can I find more information about your privacy practices?

A: For more detailed information about how we collect, use, and protect your personal information, please refer to our Privacy Policy. You can find the Privacy Policy link at the bottom of our website. If you have any additional questions or concerns, our customer support team is always available to assist you.